Quote:
Originally Posted by MrBonus
The guy is known as one of the best VW shops in the area. I get the sense he is disorganized more than unethical, but I believe I have put up with it for too long.
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I haven't heard anything in this story that strikes me as unethical, just poorly organized. My experience with specialty shops is that the owner is usually either a good craftsman or a good businessman, but rarely both.
Successful owners hire to their weaknesses, and the talented guys who suck at business who hire someone to handle management and communication are the ones who succeed. Ones who don't and are blind to their weaknesses piss customers off.