Quote:
Originally Posted by Groesbeck Hurricane
Let me address what can be:
Jeff:
Degreed, Certified Professionals pushing paperwork. A & C create and push paperwork, B reviews and approves, non-supervisory.
If A,B,C were working girls/boys (who am I to judge?) then the Customer should have the final choice in who they desire, no?
Let us say A has a specific history of complaints and accusations against co-workers.
Let us say there is more work to complete than can be accomplished with the current manpower.
Let us assume B is delegated the authority to assign work.
Shall we say the procedure for delegating assignments was followed and an overload of work can be rejected by any worker.
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I see root causes that are part of the problem outside of A, B, C. Without over thinking the scenario...
1) Taken into account the prior failed project by A why was it not owned by A the second time around? If it was a requirement that A finish what they start the manager/ owner above A has now failed. - I still focus on this as a weak link in process.
2) more work to complete than can be accomplished with the current manpower. Business owner is responsible for staffing. If workload is excessive morale suffers. This will show in the work quality. This directly generates attitude downstream. The business owner at the end of the day sets the tone. Where is the business owner in the scenario or department manager?
3) Customers choosing certain employees - I am ok with this if it is within the scope of the hierarchy and does not impact the individual employee requested negatively due to current workload. Its a compliment to the employees work product. On the flip side do customers ever request A to do the work? If no or never an area to ponder. If they are strippers or working folks customer always has the choice. (couldn't resist)
4) A is a problem and disruptive. Needs to be dealt with. The impact to the company as a whole is clear. Fair employer needs to determine if underlying issues with the company exist that are causing A to have these issues or is it isolated just to this individual? History of complaints and accusations. Are they ever justified or fiction? Need to consider A's value to the company. Is it unique or replaceable? Is A's impact on the bottom line positive or negative? I see A very close to the door.
5) Still have the discrimination issue to deal with. No business can afford to have this running around roaring and tolerate it. Beyond A its destructive to the business. If the business owner/ HR is doing nothing they are part of the problem.
6) B, C are not so much an issue that I see. B is part of checks/ balances. C expedites. If B,C's track record are sound and consistent as individual contributors as well as team players leave them alone. If they fall victim to A the business owner/ HR have failed.
7) Now my focus is on B. Does B delegate to A or C equally or is the work biased to one or the other? People complete work at different speeds. Lets assume speed is equal for A and C. Is the delegation equal or not?
8) Are these employees salaried (hourly) or on commission? #7 potentially comes into play here.