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Join Date: Nov 2007
Location: Oklahoma
Posts: 85,808
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I really wonder if some big companies understand logic at all.

I have been using Quicken since the days of 5.25 inch floppies. I have financial files that go back into the 1980s, just because deleting them is more work than just leaving them alone.

With my new computer I was thinking up updating from the 2017 version I run new to the new and improved version. So I go to the quicken site, and log in, and look for upgrade. Nothing.

So I see the tech support number, and call it. Of course it is somewhere in India and a guy with a thick accent and a call center noise in the background, he says his name is Sam. There is no upgrade program. Buy it outright for the same price as new users. WTF, I did not expect some mega discount, but some sort of discount for long term customers.

He even suggested I go to Amazon to see the price. It is $44.95 per year right from Quicken for a 12 month subscription download.

Amazon had a 14 month subscription for $39.99 to download it. Better price.
The real kicker, I can get it on CD. A CD, put in a box and sent to me the next day is $34.88 for the same 14 month subscription!

My current 2017 version is not a subscription. I bought it way back then and have paid nothing more since.

Right on the Quicken site, if I log in, is a free download of my same version. So I downloaded it, and will install it and pay nothing.

Yep genius marketing on their part.

And why in the wide wide world of marketing is a physical CD mailed in an analog box, overnight, 10 bucks cheaper than downloading it right from the Quicken site and it is a 14 month not 12 month subscription?
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Glen
49 Year member of the Porsche Club of America
1985 911 Carrera; 2017 Macan
1986 El Camino with Fuel Injected 350 Crate Engine
My Motto: I will never be too old to have a happy childhood!
Old 12-19-2019, 11:52 AM
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