[RKDinOKC]

Oh Great. Verizon started charging me $15 a month for mobile insurance when my phone was paid for. I did not sign up for it! My screen cracked so I tried to use it. They wanted to charge me an additional $30. I agreed. They went thru a week of their service techs not showing up to do the repair. Then the tech told me to call for a different part number. The insurance company said they would have to replace my phone for an additional $140. That's $180 total and the phone is only worth $200 trade in on a new one, $160 if the screen is cracked.

Got on chat on the verizon web site. They killed the repair AND replacement. Then refunded the $225 i have paid for this so called insurance.

What an ordeal!

Going to have to go someplace local to get the screen repaired.