[legion]

I cancelled my subscription to the local newspaper after they started charging me for 26 weeks three times a year. Multiple calls revealed that they had "special editions" at a much higher price that ate up my balance. I complained that the rate advertised for 26 weeks was false advertising. I finally cancelled after they couldn't tell me what 26 weeks would really cost.

Against my better judgment, on 2/14 I signed up for Sunday only delivery. The special editions are on other days of the week, so I figured I would actually pay the advertised rate. I mailed a check along with the form. I got my first paper last Sunday.

Today, I got a letter in the mail advising me that I still needed to pay for my subscription. WTF? I sent the check with the form. Clearly they got the form. My bank indicated that the check had not been cashed.

I called them, angry. Apparently their customer service department consists of snarky millenials (it reminds me of PARF). The customer disservice rep told me that I needed to pay. I explained that I already had, what did they do with my check? He asked when I sent it. I explained (again) that I sent it with the form. Clearly they got the form. He said that he would put a note on my account that the check was on the way. I said no, they already had the check. What did they do with it? He said that if they had the check they would cash it, which they hadn't. I explained (for a third time) that the check was mailed with the form, and I know they had the form, so what did THEY do with my check? He said they didn't have it but he would put a note on my account that it was on the way. I hung up.

I'll give them time to get their crap together, but I'm not sending them another check for the same 26 weeks. Either they find my check and cash it or if they complain again, I'll stop payment on the check I sent and let my subscription lapse. This is pretty basic stuff they can't seem to handle.