You probably already know this - but in cases like that - you should ask for the CSR's supervisor.
May not help but your options are limited so worth a try.
I haven't subbed to a newspaper in eons. Don't have time to read it.
My 97 y/o Mom still gets hers every day. And reads it. With her coffee.
I still have to email her the info on when the Gator games play - what time - what channel.
