[legion]

The worst I had was a package was missing an item. (It was on the inventory but not in the box.) I called to complain. They sent me a replacement and told me to ignore the e-mails telling me to return the first item as they had to process it as an exchange. One month later they charged my credit card for the second item (the one I actually got). So it seems my options were either to pay for it once and receive it 0 times, or pay for it twice to get one. I called to complain (again), they refunded me the purchase price. They don't seem to have a process for "item not in box".