Quote:
Originally Posted by KC911
I had a problem with my base/charge after a year or so. The support guy I exchanged emails with was awesome, escalated it to his supervisor and had a refurb replacement at my house within a few daze.
They like me 
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That's how it was the first time with us, too. Very responsive, did some troubleshooting over the phone first, had a new one out to us within a couple days. Second time was a completely different story.