I went to the DT near me years ago. Can't recall what I wanted (not tires at the time), and the youngish dude insisted they had to have either my phone #, or name, or address (can't recall which), and there was no other way. Pissed me off
. Customer lost forever...didn't even bother to ask for the boss/owner....and I'll go over someone's pay grade in a split second usually
. Even "supervisors"....those I particularly enjoy if they get uppity
....