[GH85Carrera]

Stijn, we had that same type of issue with one complex piece of equipment that was a Kodak branded printer, using IBM computers running Windows NT, and Noritsu processors. If we called for tech support during normal work days we got someone in India, and the run around and finally a person not interested in fixing a small issue. I have to assume thy were paid by the hour and productivity was irrelevant. They would have the equipment operator reload the computer OS from scratch, and of course obliterate all the updates and tweaks for the machine.

If we called very late at night, we got right into a Noritsu employee in Japan that was interested in really figuring out the issue and was helpful.

I finally figured out it was the config.sys file with a corrupt file name. It tried to load a file that was in error, and the system did not work right. I built a floppy disc with the proper config.sys and a simple batch file that the system operator could type her own name and it would fix the config.sys in seconds. Re-boot and all is working.

The local machine operators liked to sit on their butts and load the system from scratch and get paid the same as doing real production. The man that signed their paycheck explained to them that the floppy will fix it in seconds. I had to make multiple copies of the floppy because it kept getting "lost".