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I'm fine with parts being delayed if someone bothers to tell me. If they cannot facilitate next day shipping, don't offer it. Tell people that they're understaffed and it may take longer to get their parts out. Managing customer expectations is what prevents this from happening, not the compliance of irritated customers. What do I tell the shop owner who's depending on me and my supplier to ensure he can make a profit and put food on his table? All I'm asking is that they be honest about their ability to deliver so customers can deal with it.
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