Quote:
Originally Posted by JPaul
I'm fine with parts being delayed if someone bothers to tell me. If they cannot facilitate next day shipping, don't offer it. Tell people that they're understaffed and it may take longer to get their parts out. Managing customer expectations is what prevents this from happening, not the compliance of irritated customers. What do I tell the shop owner who's depending on me and my supplier to ensure he can make a profit and put food on his table? All I'm asking is that they be honest about their ability to deliver so customers can deal with it.
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Tell him the same thing millions of Americans are telling each other, these are not normal times, settle down. You do realize millions have no job right now, and many more are running at about 30-50%. You're acting like Pelican didn't deliver a part on a regular Monday because their being lazy or incompetent. I bet it's neither, and I bet if you went to Pelican you would see about half their staff, working their asses off.
You sound like a guy who can't get his pool cleaned during a hurricane.
---Adam