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First off, that is the only way to do business. Well done.
I also let my engineers brief their work to our customers in meetings and teleconferences. It is fun to watch the maturation process when they know they will be briefing their work. Ownership has a way of focusing people and their energy.
My only small suggestion is to have cards for each person that they put in the package...with electronic contact info to them and your company. Cards are nice but I wouldn't use the paper version as a customer.
My wife's iPhone crashed a few weeks ago and we had to scramble to get a new one - she is a government engineer working from home and her phone is a key part of her life. The folks at Best Buy, where we go, were incredible, beyond great. They also followed up with a phone call the next day to make sure we were good to go.
They had cards with all the necessary contact info and I emailed each young man, their local supervisors and the corporate folks, also listed on their card.
It was seamless and I also have the cards of the two young men for future reference.
Best.
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1996 FJ80.
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