Quote:
Originally Posted by Baz
Hey Bob.....
To sum it up....you have two categories of customer.
1) the competitor
2) the collaborator
That's a simplified way to look at the big picture anyway......
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+1
You passed over fool/weirdo.
Guy comes to shop on weekend and wants to check his brakes on his own. Dad of a dude in the complex. I set him up with jack stands, etc. Slams lugs back on at level three with my new HF Earthquake 1/2 drive impact. Calls and says "This car is shaking really bad" on his way home.
Lady in the nice hood I lived in back when I had a real job wants me to do some work on her old Accord. The entire cul-de-sac are customers but she's new to the hood. Brakes, oil change, trans fluid refresh. Nothing special. Couple hundred bucks. I meet her husband on the car drop off. The most milque toast dude I have ever suffered.
I have rented my shop space from his neighbor, an educated man that has worked side by side with me for eight years. Three kids through Ohio State. Just older than me and not employable in the mainstream. Milque toast guy asks my landlord at a Memorial Day gathering if I am trustworthy.