Quote:
Originally Posted by touringmandan
Be sure to thank and appreciate the "Good Guys" that you do find. My rule is that I can't ***** about the "Bums" if I don't tell the craftsmen that I meet how much I appreciate their dedication and skills.
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People are ten times more likely to complain than compliment. I’m with you. I make sure to thank everyone.
It’s a real challenge on my business. All these mechanics think because they can do a brake job or rebuild a cylinder head they can automatically do gearboxes too. I vet new dealers (whom I call installers) and close 2-3 shops a year for being hacks.