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Originally Posted by cabmando
I can understand having to compete locally like with Home Depot...who charges sales tax just like you did. Now imagine having to try to compete with "Floors Galore!" in BFE that sells from supplier inventory rather than from stock AND doesn't have to charge sales tax on an out of state sale.
Don't take what I'm writing here wrong, I totally get why you went the route you did. It's just that internet sales to me is an unfair advantage unless that internet seller stocks the same item. I've bought appliances from online retailers only to find out that the item was coming from a supplier. I've bought appliances from locals. I asked if the items were coming from stock or from their supplier. If the answer is from a supplier, I expect them to negotiate as long as the item I wanted isn't on the floor. Again unfair to the local to go look at it and then go buy online.
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I get what you are saying. I did compete against internet carpet sales. People would deal directly with the mill. The thing with carpet is, most people could not take delivery of a roll of carpet. Trucks won’t go into neighborhoods. I had a warehouse so I would get the labor end inflated because of my ability to receive the goods. Like others have mentioned, if the carpet has flaws then that is between the customer and the internet seller.