[Tidybuoy]

Sorry, I accidently posted this in Parf - re posting here.

I rarely get furious but today was an exception. My mood could possibly have been affected since I was up until 2am doing my taxes.

Upscale Audio - thumbs down!

About 10 days ago I purchased a pair of speaker stands for $539. Not outrageous but not cheap either. I was impressed when I received tracking information the day after the sale. Unfortunately, they shipped "Direct Signature Required" and since I have a job, nobody was home at time of delivery. FedEx left a sticker on my door but it had a check that I could not wave the signature requirement. I received a 2nd and 3rd sticker the following days.

I called FedEx and asked if I could pick up the package at their warehouse but they told me no and I would have to contact the seller as it had "special seller circumstances". I sent an e-mail to Upscale Audio but I did not get a response. I specifically asked if I could change the delivery address to my office but I got no response.

I called Upscale Audio and told them the situation and the guy on the phone told me he would try and look at the tracking when he got a chance (he did not appear to really card). As we were speaking, I received a notification from FedEx that they would attempt a final delivery on Saturday so I told the guy at Upscale Audio I would wait and receive the package over the weekend. I stayed home all day on Saturday but the package never came.

I followed up with another e-mail to Upscale Audio but I received no response. This was beginning to grind on me as I had been waiting for a package and each time I contacted them, I got no response.

Again, I called FedEx to find out how to resolve the problem but they told me I had to discuss with the shipper and that they could not do anything.

I decided to contact PayPal and put a hold on my payment. Within 5 Minutes of doing this, I received a call from Upscale Audio. But, Instead of the customer service lady settling my nerves, she proceeded to chew me out for contacting PayPal. I asked her why they would ship Direct Signature Required and she told me that I should have read their shipping policy. I asked why would I do that when all I did was buy something and my confirmation stated it would be shipped FedEx Ground. I had no idea that I would need to stay home all week just so that I could receive a set of speaker stands. She continued to belittle me and pointed out that their policy is clearly stated and if I would just have clicked on the link on their home page I could have read it.

I got furious and had my Karen moment. I used some foul language and hung up.

Regardless, I have e-mailed them and asked them to refund my purchase. I will definitely stay away from this place in the future as they have no idea how to treat a good customer and that is more important to me than the item itself. They really should change their name to Uppity Audio.

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