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moneyguy, the last part (I call it the "they can smell 'em coming" clause) is the most important. case in point, my mother was due for a brake job on her Grand Am about a year ago, and I dutifully told her "o.k. but don't commit to anything until you talk to me first." and she did. she called me saying that it would cost her about $260.00 for the full job. (unfortunately I don't remember with whom) I about flipped and asked why it was so much. she read the estimate to me and it included a replacement of the calipers (!?!) so I called the shop and the person on the phone told me that they replace the calipers as standard procedure. I was incredulous and flabbergasted! just to be sure that I hadn't been hiding under a rock and missed the trend of the automotive industry to switch to disposable calipers or something, I called Pontiac and asked whether there was any reason for this replacement. the guy on the other end of the phone just laughed. I called her back and told her to take the car somewhere else and she promptly did. so we all do our part to keep our loved ones from getting ripped off, but just think about those that get taken and never even know it
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