[ronb]

I know a bunch on this board are landlords of residential properties.

I'm a partner in a few frame houses in Western Massachussets that we divided into apartments and have rented. I have had very fine tenants, until this past August, when I got the proverbial tenant from hell...130 emails later, I still don't know what to do with this one, other than to reply patiently. But it is beginning to really aggravate me.

I will of course not be renewing her lease, but she - a (nonpracticing) attorney - is constantly threatening me with this that or the other thing, to the point where I said, fine, let's get the housing authority in here, and we'll see if it's a vermin infested fire trap, or a decent apartment in a very nice part of town.

Any general thoughts on the psychology of how to deal with a very difficult tenant other than what I've been doing? (ie responding to every document or request with either a reply or the appropriate reaction) Help...