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The issue with CA DMV remains that all the information you need is on their website. The people behind the desks are completely unfamiliar with what is on DMV's website. I suspect that there is no training organization the prepares the "clerks" to work at DMV. If there is and the clerks are still this inept, then that organization needs to be eliminated and a new one built behind it. Maybe use AAA's set-up as a template?
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Don Newton
“People sleep peaceably in their beds at night,” George Orwell wrote, “only because rough men stand ready to do violence on their behalf.”
"I gave up visiting my psychoanalyst because he was meddling too much in my private life." Tennessee Williams
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