[asphaltgambler]

I know the tow truck / driver's side of this. They contract with independent tow companies, agree to a discount from what the company would normally charge in exchange for more volume, good advertising. Problem is as with everything car service/ sales related is everyone is paid by commission only. So when a driver accepts the call, all sorts of shanagens like " I can't find the car- I'm driving around and dont see them" or " Yeah I'm going to take you home this way, safer, there's too much traffic, etc" all to pad the final bill.