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OK. This one started for me today and is still evolving.
I have a package inbound to my house from my employer that was shipped via FedEx. I received an email notice from FedEx that the package had been delivered.
The notice listed:
Delivered to WRONG ADDRESS
Received by MMARK
Further down in the email it had:
To
My name
My CORRECT ADDRESS
After going through their IVR a few times, I finally got to speak to someone. The first guy appeared to understand the problem that they had created. He logged my call and gave me a case number. He said that someone would get back to me in 2 hours.
About 30 minutes later, I received another call from FedEx. This guy wanted to know the color, style and layout of my house which I provided. Then he wanted to know if I heard any of their trucks nearby. At this point I said, "You clearly delivered the package to WRONG ADDRESS and it was signed for by MMARK. My address is CORRECT ADDRESS. It should not matter what my house looks like as long as your driver can read the big numbers on my house. What else do you need to get my package delivered to my house?"
He then said that they would contact the driver to see if the package could be retrieved from the improper recipient. Then he told me that if I had not received the package within the next two days, I would need to contact the shipper. I pointed out that this is clearly a FedEx screw up. I asked why is it my requirement to get involved to make this right. He just told me that this is the procedure.
This is unbelievably frustrating.
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