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I've had nothing but good experiences with Fidelity, and anyone that I've dealt with on the phone has been clearly here in the US. They helped with the transfer of the 403(b) plan that I inherited from my mom into an IRA, and with the transfer of my wife's inherited portfolio held at another brokerage house and various compushare accounts.
Every so often I'll get a phone call from a rep at the office where we opened the accounts, or an email from her, but not bothersome. I'm very happy with them, and their funds have made me some good $$$.
Just a satisfied customer...YMMV.
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Dave
1969 911T Coupe
1972 911E Targa
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