[Por_sha911]

Originally Posted by ckcarr

I wouldn't blow them off because of one negative reviewer on a car forum....

https://ondigitalmarketing.com/learn/odm/foundations/dell-hell-when-brands-dont-listen/
https://thisistrue.com/dellhell/
https://consumerist.com/tag/dell-hell/

I'm sure they do it right many times. The mark of a good company is when there is a problem will they make it right and do the right thing for the customer? Dell will NOT. I had a problem and they could care less. Appealing to escalations is a waste of time. They give you the "I can understand your concern" BS and then say "No soup for you".

"I never had a problem" is not the same as "I had a problem and they did what it takes to fix it and/or satisfy the customer.