[ckcarr]

Those criticisms might have more relevance if they weren't around 10-15 years old.

But, this discussion is more like Ford versus Chevy versus Dodge versus Jeep...

Originally Posted by Por_sha911

https://ondigitalmarketing.com/learn/odm/foundations/dell-hell-when-brands-dont-listen/
https://thisistrue.com/dellhell/
https://consumerist.com/tag/dell-hell/

I'm sure they do it right many times. The mark of a good company is when there is a problem will they make it right and do the right thing for the customer? Dell will NOT. I had a problem and they could care less. Appealing to escalations is a waste of time. They give you the "I can understand your concern" BS and then say "No soup for you".

"I never had a problem" is not the same as "I had a problem and they did what it takes to fix it and/or satisfy the customer.