[beatnavy]

Yes, you do get what you pay for. But most of customer service and business success is properly setting expectations and then meeting or exceeding those expectations consistently.

On the rare occasions I go to McDonald's these days I do not expect fantastic food or venue. BUT, I know what I'm getting, and I get it basically the same way every time no matter where I am in the world. I'm cool with that.

It's been a tough year, no doubt, and the post office has been asked to do a lot. Just trying to vent a little, hopefully in a mostly lighthearted manner.

Although I'm still not sure how a first class letter can take longer than 2 weeks (and counting) to go from my mom's to my sister's house about 10 miles away....