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My advice is to get someone who knows what the hell they're doing to come in and assess the system. It sounds like the guy did nothing beyond what you've already done. In hindsight, you probably should have told the company you hired what steps you've already taken (if you didn't)
I'd call the company you used and see if they'll come out and do a duct assessment. Tell them you're considering a new furnace but want to make sure the duct system is adequate. Tell them the tech made no mention of the duct system and that you'd like to have it evaluated and a quote for a complete system provided. The new system quote shouldn't cost you anything.
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Nick
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