[wdfifteen]

Effing U-Haul.
First, their description of their rentals is misleading. A 15' moving van is only 12'3" long unless you measure it at the ceiling. We needed 13 feet, and fortunately I discovered their shrinking 15' trucks after I reserved a 15 footer, but before we left to pick it up, so we had to change it to a 20' truck - for an extra charge.

We needed the truck because MrsWD bought a sewing machine that was 490 miles away and we had to pick it up. The weather wasn't promising, but we thought we could leave Saturday in the Volt, pick the machine up in a rented truck, and have the Volt, the machine, and the truck home by Sunday night - if the weather held as forecast and there were no glitches in our plan.
We reserved a 20' U-Haul truck at our destination, to be picked up Sunday at 7:00AM. We could get to the destination by 9:00, pick it up, and be on our way home by 10:00, we could be home before dark. Ha!
The U-Haul place listed on the reservation didn't open until 9:00 on Sunday. The reservation didn't mention that. It said 7:00 AM. We waited around, but when they open they said the reservation was at another store.
"No, it says clearly THIS address - and it says 7:00AM!"
"Well we don't have it, you have to go the place across town. That's what's in the system."
I called U-Haul and their response was basically "Oops. We reserved it at the other place."
Drive across town only to discover that the other place isn't even open on Sunday. By now we should have been on the road home.
I called again talked to the same weekend manager, somewhere in Arizona, and roasted his ass. He found a truck at yet another place in town, but it was going to cost $98 to return it anywhere near our home because, "scheduling."
After forcefully pointing out how grotesquely inappropriate it was to charge me $98 for THEIR frikkin' mistake I got the all the charges waved, all the upgrade fees waved, got the rate for the 15' truck that should have been adequate if they didn't lie about the size of their trucks. And I got a free car charger for my iPhone. This was small consolation.
The drive home was brutal. Nine and a half hours in rain, freezing rain, fog, freezing fog, snow, and a forecast that it was only getting to get worse by the hour.
We made it home at midnight, exhausted and still pissed at U-Haul, but it got even better. When I returned the truck this morning they wanted to charge me a cleaning fee because there was snow in the truck (I wouldn’t track snow into the truck if you cleaned your damn parking lot) and they tried again it charge me $98 for not dropping it at a place 110 miles from my home.
I had to make a third call to a manager to roast her ass before I finally got out of there paying what was on the original reservation. I'm just waiting for a customer satisfaction survey email.