I was up in the PNW once and needed a set of tires for a car I had just bought. Every single place wanted me to make an appt. for next week or leave the car all day so that they could squeeze it in. And I went through the phone book, (on my phone). I wound up driving 1000 miles back on bald tires and saved $200 on a better set in L.A.
My guys are busier than a whore on payday and if I call them for an alignment or tires, they ask if I can be there in 1 hour or at 2PM, that sort of thing. Every. Single.Time.