[Danimal16]

Reaching out to the Pelican Knowledge Collective.

During the past few weeks I have been having a very interesting problem with my IPhone 7Plus. The thing has been reliable with no damage.

Everything except the phone works as it should. The phone has gone through some very strange problems. Three weeks ago I was getting strong echos and over speak from outside the call. Network reset took care of that part of the problem.

One issue that also accompanied this recent set of problems was that the phone would dial out, make the connection and then nothing. I can reset the phone, and it will work again, but after a call or two (both incoming and outgoing), the phone reverts to the problem condition.

What is very strange is that this problem goes away when I am away from the house. Phone works perfectly.

I have tried to get AT&T to address this issue, but to no avail.

My question to all of you telecom pros is, what might I be looking at as the basis of the problem? Is it an old battery problem(7 plus is at least 6 years old), could it be a jamb (I have a problem neighbor) or what else? Just need to understand what the issue is before activating a new phone that I ordered.

Any recommended analysis methods or tools that may help me better access the problem?

Thanks in advance

DanB