[pwd72s]

Originally Posted by javadog

I seem to recall being rather underwhelmed with the attitude from the service department of one of the major pen manufacturers. I don’t remember which one, but it very well could’ve been Mont Blanc.

I don’t recall the details but it seems like they wanted a chunk of money just to receive the pen, before providing any sort of assurance that the problem could actually be fixed. Maybe they wouldn’t give a repair price, either. Whatever it was, they did not get my business.

Sadly, all too often "the best" turns out not to be. I think Mont Blanc got me for $35 when I shipped it back to them with an explanation of the problem...they sent it back with a very polite "screw you...it's perfect" note. They probably knew I'd give up after that.

On the flipside, I got great service from the guy who made my cue case...I'd cut it's carrying strap closing the trunk lid on it. He sent a new strap...no charge.
Yes, I'd told him what I did...

(edit) The youtube reviewer..."this is not a cheap pen". LOL! It sure was for Joe Bob!