[GH85Carrera]

Our alarm system started a loud beeping one week ago. It was a warning that the cell phone communications was FUBAR. I shut it up, and 5 minutes later the beeping was back. I called the company and they said Verizon had a cell tower problem. So I had to unplug the transformers, and the battery backup, and then open the panel and pull that battery. The system was dead as a door nail for a week. I called today and they said the issue was resolved. So I hooked it all up, and it works.

So I asked do I get a credit the week of no service? Her reply was she was told by supervisors that the problem was not theirs, it was a Verizon issue and I should call Verizon. I am not a client of Verizon so who would I call. I told her my next call was to be to Cox and other alarm companies to see what they offer. She said I could talk to their customer retention supervisor. They gave me a two month credit. I suggest that the alarm company (ADT) has a contract with Verizon and they had a clear breach of contract issue and they need to get relief as well.

So in a few months when the credits are used up I will still call Cox and see what alarm package they offer. I may not change, but I want to see what the competition charges and offers.

I have had the same system for 9 years and no real problems. It was a local company, that was bought by a bigger company, and they were bought by a different company, and finally ADT swallowed them.