Quote:
Originally Posted by Seahawk
When you find a good one, it is a great thing.
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agreed. 100%.
I wrote the kind lady a review on her company's website. she was so embarrassed because she said they read it out loud at a company meeting. she had no idea. but she was touched.
she said they just started reading it, and she didn't realize it was about her until near the end. it was a fun phone call, I apparently made her day.
I actually called her prior to firing my one crappy agent. she gave me advice, asked questions and kinda gave me a pep talk to get up the nerve to even do it!! she gave me some professional key phrases and everything. hahhaha