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I'll bet the HD delivery contractors get paid a fixed amount for delivery/install.
E.g. $150 for a washing machine. I don't see that they would have a system to charge a different amount for each delivery, too complicated. Therefore, the "installers" want/need to spend the least possible time at each delivery and will look for any and all reasons why they completed the task. For example - the new hose was too short, so no install, but they still get to claim to HD that they completed the job. The delivery business is likely to be an extremely low margin business, they have to cut every possible corner just to barely make it.
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Sold: 1989 3.2 coupe, 112k miles
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