[Scott Douglas]

Once upon a time, I actually owned a Ford Taurus wagon.
Was going to go to Vegas with the missus for our anniversary and thought it'd be a good idea to have the local dealer, who was offering a free checkup as they'd just changed ownership, look over the car.

They found that the head bolts had the corrosion crack failure and said it'd be covered by warranty.
OK, do the head bolt replacement.
Got a call later that morning saying the coolant needed to be flushed as it wasn't in very good shape. I asked if they'd started the head bolt replacement and the service writer said yes, it was all apart out back. I said I'd be down in just a minute.

Got down there, was walked to the back where the car was. Box of parts sitting on the bench, hood down, nothing touched. I asked the service writer to open the hood and pull the rad cap to see what the coolant looked like. Told him to put his finger in it and he pulled it out with nothing but clean coolant on it. I didn't tell him I'd just changed it the weekend before.

Needless to say he was stammering when I asked what the he!! was going on.

I asked to see the service manager and read him the riot act. They were running a coolant change special that week but what a way to drum up business.
They sent me on my way after going over the car for the 'free' inspection. What they failed to tell me was I had tires that were separating under the tread.

Our weekend in Vegas was ruined when I had to buy tires while there as the tires really started thumping after going across the desert at speed for four hours.
Never went back to that dealer again for service. We did buy a Mustang convertible that my wife just had to have after she said she was done driving a minivan. Yeah, it turned out to be a POS too, just like the Taurus.