[Rick Lee]

Long ago I was offered a pretty well-paying job as a service adviser at an Audi dealership. I couldn't believe that job could pay so well. But the service mgr. said they always got huge CSI bonuses from Audi Corp. Just by sheer coincidence, I needed something done on my '87 Carrera and the shop I used told me they were slammed with Audis and it would be a while before they could get to me. I asked why they were slammed with Audis. Turns out that Audi dealership referred all non-warranty work to them, so customers wouldn't be able to get revenge with a bad CSI rating when they got a monstrous repair bill.