[masraum]

Originally Posted by red-beard

This is a problem. When 3 is "Average" but the required "average" is 4.6, you have a problem. The scale is wrong. The expectation of everyone to be above average is ridiculous.

Yep. Now you understand why any time you call someone for help these days, before you get off of the phone, you often get something like "we want to make sure that your service has been great. If your service hasn't been great service, let me know now so we can make it great service."

Where I worked, that was called "pimping for bingos" (the survey was called a bingo survey). And asking for a good review was eventually forbidden. I guess not everyone was smooth and subtle about it.