[Otter74]

As a mild corrective, I will offer a small no-complaints story. My normal car is a 2013 JSW TDI, which I bought as a CPO car early last year. It's been a fantastic car. I was going to drive it to GA for Christmas and it was coming up on 40k so due for a service. Checked what a 40k entailed, then called the WI dealership I bought it from and asked them what all it received when they prepped it for sale at 35k. Turns out it got an entire 40k service and then some, so all it needed was an oil change. I go to one of the online parts sources and price out the correct oil and filter and gaskets - I haven't had a dealer or shop do an oil change since like 1995 - and it comes to $X. I look at the dealer's website and they're offering oil changes for TDIs for....$X. I call and verify this. For the same amount of money of *course* I'm going to have them do it and save my time. Drove down with my bike, went for a bike ride along the lake and did errands, oil change cost me exactly the promised $X with no upsell.