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Ours is (I believe) the same model Rinnai as unclebilly has. We've also had ours on a well for the same amount of time (11years), and have had zero problems. Ours has water from the water softener run through it. I've said this before about the cost of our two water heaters. We use about a fifth of a gallon of propane a day. There is just me & my wife, so we're not providing hot water for a large family. The only down thing is you seem to have to wait a bit for the hot water. For the bathrooms, we have a circulation pump that cuts down on the wait time. I read a Consumer Reports article on the average life time of appliances. Tankless water heaters had the longest at 20 years.
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Marv Evans
'69 911E
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