[GH85Carrera]

Golly I love tech support from some companies.

The local newspaper was once the local powerhouse. My how times have changed. The family that owned it saw the coming future, and sold the paper many years ago. It has been sold several times since. The analog newspaper is now printed in Tulsa, 100 miles away, and trucked to the local office for distribution. That got so bad that we only received one paper per week sometimes. So we went digital.

It has been working fine, but mostly because it was an open link. Anyone could read the paper that had the link. Today, that changed. Now we have to log in. No sweat, we are subscribers. Only it will not us log in with the username and password we had set up.

I called Tech support, and the sent an email to the email they have on file. After 15 minutes, no email. I even went to the service provider's site and checked, nothing. Not even in the spam box.

So the tech support is going to elevate the issue to a higher level, and they will contact us in the next 24 to 48 hours. So no reading the paper today.

And get this, they are going to send an email to let us know how to log in. That will be really helpful if it never arrives.

The real kicker is they have promotionals going now. We can subscribe for a dollar, for 6 months if we are new customers. We have subscribed for 30+ years, so they want to charge us $135 per year. Mrs Carrera called them and discussed that, and we got a major discount, but still not the rate a new customer gets.

I don't get that at all. One would think a 30+ year customer that pays electronically automatically would get the best rate of all as a thank you. Nope, screw the long term client, go for new subscriptions.

The paper is now part of the USA today network.