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Part of the problem for mechanics and IT folks is their work is logical, they are drawn to it because that is the way their minds work. Some customers are not logical beings. A tech tries to listen to them and the first reaction is:WTF?
The inevitable consequence is frustration. Or sometimes homicide, but usually frustration.
Best
Les
__________________
Best
Les
My train of thought has been replaced by a bumper car.
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