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That's a tough one. I tell Volvo buyers I wouldn't own one past the extended warranty. Not easy to say, but in my mind, honest.
I would say their "best mechanic" concept is flawed. He's either incompetent or dishonest. If the service manager thinks he's their best mechanic, either she is wrong or dishonest. How would it go for you if you specifically requested this mechanic not work on your car if you went there again? What do their Yelp reviews say? Perhaps it was an honest mistake (with $5K of your money at stake), or maybe they saw an opportunity to shake down a trusting long term customer. My confidence in them would be shaken.
How hard would it be to go to another Subaru dealer? Would making appointments a couple of weeks in advance be that difficult?
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