Quote:
Originally Posted by robertmark
I got two estimates on a concrete patio. Both companies showed up to give me an estimate. The company I wanted to go with I called and left message they had the job. After two weeks of crickets I called the other guy who said he was so busy he could do it in about two weeks. At the two week mark he showed up and did a wonderful job. Two months later the first guy calls back and says he can work me in that week. I told him the job was complete and beautiful. I don't get it, why show up for an estimate, if you're not going to follow through??????? I don't give a S*** seems to be the new normal!
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Work is so plentiful right now that customer service goes right out the window. I don't envy folks in construction right now. You have to give out estimates but have to balance your workload too. I think some guys haven't adjusted their estimating for the demand that's out there and too much work is coming in. Still no excuse for piss poor communication though.