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Serious question. Why can't they use a scanner and email you a PDF of the docs?
Even scanners have been obsolete for 10 years, ever since cell phones have scanner apps in 2011.
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Because people think and the polices are written to say that the point to point nature of fax is more secure than the across the intertubes transmission of email.
This is because people have no idea as to how public/private key encryption and signing work, even though the technologies behind it are older than the consumer internet...