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One complaint I have with Tesla (I had a Model 3 single motor Extended Range Plus) is that they contact you when the car is ready and if you don't pick it up within 3 days of the date they give you, they simply say they'll sell it to someone else. This is because their delivery centers are flowing a ton of cars. Tesla is hardly a niche carmaker these days due to the Model 3. They're all over the place here.
I got pissed when they said pick it up by such and such a date and told my "salesperson" (who I never met) that was poor customer service. The sales manager called and offer to deliver the car to me vs me driving an hour away to their delivery center, so I accepted that. The delivery was a pathetic one minute review of a couple of features.
Service-wise I only needed the buttons on one side of the steering wheel replaced when I spilled coffee on it. They sent out a technician to my work location, fixed it in 15 minutes and billed me like $170. I was pleased with that aspect of the 6 month ownership period of the car.
I don't know how good this analogy is, but to me Tesla is like Apple. They march to a different drummer, whether you like it or not.
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