Quote:
Originally Posted by cabmando
I went into the parts store the other day and told them their Co2 bottle caused my kegs to leak and I want a free refill. The guys who own the place are friends of mine and both laughed. I said "If your tank wasn't hooked up to my kegs, my kegs wouldn't have leaked the Co2 from your tank. Your tank caused my kegs to leak!"
My friend looks at his brother and says "Man we have stupid customers"
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We used to prank call each other. One of the guys called the store he worked at. "You owe me a new engine! I painted my engine with your high heat paint, and it caused my engine to over heat. I had to replace the engine and now you owe me."
Apparently, he had the guy flustered trying to deal with him and defuse the situation.
I had a guy come in once and tell me that we gave him defective brake pads, and now we owed him brake pads and new rotors. He'd managed to put the pads in backwards, pad material was facing the pistons. The pad material looked like someone had hit it with a round cookie cutter and the pad backing plate was trashed. "Sir, this damage is because you put the pads in backwards." He was surprisingly OK when I pointed that out. Usually, most folks try to distract from the situation by getting loud and obnoxious.
Another time, a guy called up, "I got X at your store. I installed it and that didn't fix the problem. I want to return it, but I can't find the receipt." I advised that without the receipt we couldn't give a refund. He got obnoxious and started *****ing and asked for the manager. "Actually, sir, I am the manager." His tone completely changed, calm and defeated. "Oh sheite. I effed up. I guess I'm really screwed now." I told him to bring it in and we'd see what we could do.
We had another guy come in, being a bit of a twat, not horrible, but definitely not engendering any goodwill. We told him that we couldn't help. He turned around in a huff and started to walk off. My buddy and I who had just been talking to him, in unison, in our most syrupy voices "Have a nice day." That pissed him off. He spun around, said something, and then stormed out.