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1. I would ask the shop who has it now for pictures.
2. ALWAYS remove the side cover and inspect the condition of the ring and pinion. It takes ten minutes. It is the only way to sell gearboxes.
Unfortunately, the right thing to do is refund their money, assuming it’s as bad as the shop says.
Be sure to get your parts back before issuing a refund. At a minimum the cases should be worth $1000 or more.
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