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A friend of mine has. The transaction was completed, the car delivered and he realized that it was the wrong spec. Like we’ve probably all done once before, we click on the wrong item, size, color, etc. except this was a $30,000 transaction.
He called Carvana, they let him hold onto and use the car for 2 weeks until a car with the options he wanted came into inventory. They delivered the replacement and took away the original car with no penalties.
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