So last night I started to get worried when this guy I'd given remote permission to started talking about needing a 'level 4 or 5' technician to come and install something to figure it all out. This is what I saw when I finally called 'ENOUGH' and shut him down...
I think I know enough to know that installing a printer driver should not be that hard, especially when we had the previous generation of the same printer hooked up and running fine without any help needed.