[masraum]

Originally Posted by Deschodt

Zoom are the worst - due to their success I imagine. I work in IT and they haven't responded to a single enterprise level query or help ticket, not one...

Since CV hit, they have ruled the video conference world. I suspect they've got more business than they can support, and are probably raking it in hand over fist. They probably prioritize support based on the biggest spenders.

Originally Posted by Norm K

I dislike social media ... a lot! Companies like Zoom, however, probably pay a lot more attention to what's said in that world than they do anything else.

So if you want to get their attention, spread the word.

_

Doubt it, like I said, since CV hit, they are practically a monopoly. There are a bunch of vendors that provide similar products, but I think Zoom is hammering all of them.

https://www.techrepublic.com/article/zoom-zips-ahead-of-google-meet-microsoft-teams-and-skype-in-one-ranking/

Yet, according to a survey by EmailToolTester, Zoom not only prevailed but rose above all other similar platforms, including Google Meet, Microsoft Teams and Skype. Zoom was named the most popular virtual call/meeting platform in the world and ranked No. 1 in 44 of the 118 countries polled.

Countries that named Zoom the preferred app included Japan, the U.K., the U.S., Canada, New Zealand, Russia and South Korea. In the U.S., Zoom boasts 59.9% of the online market share. Zoom has 300 million daily meeting participants.

Meanwhile, 41 countries--including Poland, Iceland, South Africa and the United Arab Emirates, each with a ruling market share of more than 40%--said Microsoft Teams was the No. 1 go-to digital meeting platform.

Coming in at No. 3 was Google Meet, with 21 countries such as Denmark, Italy and Romania choosing the platform. In Romania, Google Meet holds just under 50% of the market share.

Trailing behind in fourth place was Skype, which saw the biggest loss with a 25.8% drop year-over-year in market share.

Zoom owns almost half--48.7%--of the global market share and has seen the biggest year-on-year growth of all the platforms, with a 22.3% increase.